Feedback from HighChairs.com Customers

My order arrived in 2 days and I am very happy with my Lipper High Chair. It is exactly what I was looking for, a restaurant quality chair. I am happy to pass on the website for your company to my daughter and all her "new mommy" friends. Thank you.

Brenda Trager 4-1-08

I received the two highchairs I ordered in only four days! I am amazed at the low shipping price and the quick delivery. They arrived in excellent condition and we love them. Thanks so much for your outstanding customer service. I will definately recommend you to friends and family. Thanks again.

Sincerely- Michelle Herch 11-20-07

Jennifer

We appreciate your excellent customer service in keeping us up to date with the delay in the shipment. We would like to cancel our order because the delivery date is too late for us.

As you have been excellent in communicating with us on this delay, we will not hesitate to order from you all in the future.

Thank you
Mark W. 4/07

I have bought from you in the past, and always come back to you first. This time was no different. Great service.

Anonymous 4/07

Jennifer,

I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks!

Anonymous 4/07

Jennifer,

Thanks for all your help with this situation. Your high quality of customer service is greatly appreciated.

Dave 4/07

An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks.

David 4/11/07

You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!!

Anonymous 4/07

Thank you! Thank you! Shopping on your site is so much easier I will suggest it to all the moms & dads I know. I will post my product feedback as soon as it arrives. Thanks again,

Diana 4/07

Jessica,

Many thanks. Your level of service from beginning to end has been exceptional. It's great doing business with a company like that.

Best regards,
Suzanne 3/07

We first used Niche Retail to buy a stroller (www.joggingstrollers.com). We were so happy with the outcome that we are now using www.highchairs.com and elitecarseats.com too. We love the on-line unbiased reviews!

Angie 3/07

Jennifer,

Thanks VERY much for letting me know. That excellent customer service! Most companies that I have worked with in the past have just let it go and would have never informed me. I will definitely recommend you to friends and family for future needs!

Thanks again!
Kirsten 3/07

Hey there Jennifer,

I just wanted to send a quick thank you to you! Thanks for the awesome customer service!!! Your first e-mail was so polite and understanding I couldn't believe it! You deserve an A+++ and your site will be highly recommended by me!

Thanks so much,
Dawn 3/07

Good Morning Janice,

Yes the part did arrive a few days ago and was simple to change. Thank you for following up. We are very happy with the product and above that we are happy with your customer service. Customer service makes the difference in a company and you and highchairs.com know customer service.

Thank you again,
Tim 3/07

Dear Jessica:

Thanks for such great service, I'll be sure to order again!

Sincerely,
Betty L. 3/07

Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK!

Shawn B. 3/07

Extremely user friendly and refreshing to see in the online marketplace.

Matt 3/07

Thanks very much for the prompt and helpful reply, Stacy. By the way, you guys have a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!!

Anonymous 3/07

Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you!

Anonymous 3/07

Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also. Thank you.

Anonymous 3/07

I will definetly recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future.

Tom 3/07

Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find.

Sincerely,
Lisa 3/07

Wonderful price when compared to others I found around town. Free shipping was what really sold me - I hate to pay shipping! Easy process to purchase.

Anonymous 2/07

Thank you SOOOO much!!! I can't tell you how nice it is to have such prompt, friendly customer service. It is surprisingly hard to come by these days.

Nichole 2/07

I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days.

I will definitely order from your store again.

Alex 2/07

I just wanted to say thanks for making this process easy and that your customer service is probably the best I've experienced in a long time - and the best I've ever experienced from an internet company. You really make the transactions personal and I like the tone you take with the customer, like we are talking to the neighborhood retailer, not just some voice over the phone or internet. I will continue to shop here and definitely recommend the site to friends.

Adrienne 2/07

DUDE, that was fast, helpful and what a pleasant contrast to so much of today's commerce. I am very grateful to you - this is the way to do business.

James 1/07

The delivery time was incredibly fast. I was so happy, it was shipped in a matter of a couple of hours from when I placed my order and sent in less than three days!

Julie 1/07

Thank you so very much, the Customer Service I have experienced with Niche Retail is above and beyond any service I have received from any other Retailer on line or face to face.

Again many many thanks for making this a pleasant buying experience and follow up.

Jean 12/06

Thank you very much! I received the wind meter that I ordered in excellent condition and in just two days from when I placed my order. Your service - ranging from the completeness of the information on your website to the e-mail updates to the delivery of my order - was flawless. In my book, your company has set the new standard for ordering over the internet. Thanks again and good luck on your continued success in the future.

Larrice 12/06

WOW! great customer service. I ordered on Monday and my package arrived on Tuesday. Thank you.

Claudia 12/06

You are QUICK! You people provide GREAT service! Thanks again,

Elaine 12/06

I'm so impressed that you returned my note so quickly! Your company's customer service is out of this world.

Lisa 12/06

11-21-2006

I just wanted to say what a good job your company does. The customer service rep helped me very nicely over the phone when she respnded to my voice mail. I will recomend your web-site to others!

Joan

10-3-2006

I was charged $51.00 for the exact same highchair at a competitors website (only $35.00 here) and after 3 months it still had not shipped out! This site is awesome and I'm so glad that they do not attempt to take advantage of Military stationed overseas as the other site obviously did. I'm extremely pleased!

Anonymous

9-21-2006

Lindsey,
Thank you. I love dealing with your company. You make it such a pleasant experience. I'll recommend it to all my friends.

Barbara

7-28-2006

i thank you and greatly appreciate your prompt follow up. your customer service was a pleasure to receive, and has greatly exceeded any and all expectations. THANK YOU!

tracey m castaneda

7-18-2006

Jessica,

Thank you for letting me know, I appreciate your great customer service, that is very rare these days!

Sincerely,
Kim Fairchild

7-17-2006

It arrived before I knew it! So glad. My son loves it and I appreciate the ease of ordering and the wonderful customer service!

Many Thanks,
Donna Cobb

6-29-2006

Janice,

that's good customer service!

Randy Gappen

6-28-2006

WOW What awesome service! Received my order today, monogrammed even! I only ordered it yesterday! Thank you very much! I'm spreading the word!

Del Lanser

6-20-2006

Lindsey,

Thank you - your customer service has been excellent! I will definitely buy from you again!

Nancy G.

6-19-2006

Lindsey,

Thank you. Although this particular product was not a match for us, we have been extremely impressed with your customer service and attention to detail. I look forward to our next transaction.

Best,
Bill Allen

6-14-2006

Jessica,

...I can't tell you how much that means to deal with someone so very responsive and helpful. I wish there were more people like you out there.

Bridget

5-19-2006

Jennifer;

I want you and your bosses to know that it has been a long time since I have dealt with a firm that is more customer friendly. I will try to do more business with you in the future and hope that you are recognized for your outstanding service.

Regards,
Dave Froula

5-18-2006

Thanks Lindsey. It has been great working with Niche Retail. We plan to come back again!

Rick

5-8-2006

Thank you very much. I will continue to do business with your fine store. You folks up there are doing a great job.

G Acfalle

4-19-2006

Your return process was very clear, reasonable, and straightforward. Much appreciated!

Liz

4-7-2006

I just wanted to let you know I think you run a great operation. The shipping turnaround is the fastest I have experienced. Thanks.

Matthew L.

3-27-2006

Jessica - thank you so much for the excellent customer service - this is by far one of the best companies with whom I have ever done business!! Thank you for your quick communication and working towards customer satisfaction (I'm 100% satisfied) - I'll be a repeat customer and always recommend your company - thanks again!!!

Cristen

3-27-2006

Thank you for the email. The product is excellent and your attention to marketing via email correspondence will certainly attract my business to www.nicheretail.com in the future.

Regards,
Dr. T

3-15-2006

Hey Lindsey,

Thank you so much, I am sorry it didn't work out but your customer service is awesome. I would definately purchase again-and hopefully not need to send back. I very rarely send anything back. Thanks again for being so wonderful.

Dane G.

3-4-2006

Thank You for your immediate response to my situation, It was greatly appreciated, I really expected to email back and forth for days before being heard, Job well done to you.

Thanks again
Jessica L

9-23-2005

I am just elated to tell you that we got our highchairs in the mail today! We went to the post office this afternoon (about three hours ago), and there they were!!

My husband just finished putting them together, and they look so beautiful, they are works of art. They seem to be heirloom quality, so we hope to be able to pass them down to our children as they become parents one day themselves.

Just thrilled,
Venessia